Introduction
This Privacy Policy explains how 8700936874 and its affiliates (“we”, “our”, “us”) collect, use, share, store, protect, and process your personal information through our website https://tashinaturals.com/ (“Platform”). You may browse certain sections of the Platform without registering. We provide products and services only within India, and all personal data is stored and processed in India. By accessing or using the Platform, submitting your information, or availing any product or service, you agree to this Privacy Policy, the Terms of Use, and all applicable product or service terms and conditions. You also agree that Indian laws, including data protection and privacy laws, govern the collection and processing of your personal data. If you do not agree with these terms, please do not access or use the Platform or its services. This Privacy Policy applies to all users and outlines our commitment to protecting personal data through lawful and transparent processing practices.
Collection
We collect personal data when you use our Platform, services, or interact with us during our business relationship. This includes information shared during sign-up, registration, or usage of the Platform, such as your name, date of birth, address, phone number, email ID, and identity or address proof. With your consent and in accordance with applicable laws, we may collect sensitive personal data such as bank account details, credit or debit card information, other payment instruments, or biometric information like facial or physiological data to enable specific Platform features. You may choose not to provide certain information by opting out of particular services or features. We may track user behavior, preferences, and activity on the Platform and analyze this data in aggregated form. Transaction-related data from our Platform or third-party partners may also be collected. Third-party data collection is governed by their privacy policies. We are not responsible for third-party practices. Never share banking passwords or PINs. Report any such requests immediately to law enforcement.
Usage
We use your personal data to provide the services and products you request on our Platform. Where personal data is used for marketing purposes, we give you the option to opt out at any time. Your information helps us support sellers and business partners in processing and fulfilling orders, improving customer experience, resolving disputes, and troubleshooting issues. We also use personal data to inform you about online and offline offers, products, services, promotions, and updates, and to customize your experience on the Platform. Additionally, your data is used to detect, prevent, and protect against errors, fraud, and other criminal activities, enforce our terms and conditions, and conduct marketing research, analysis, and surveys. Personal data may also be used for purposes disclosed at the time of collection. You acknowledge that restricting or denying permission to process certain personal data may limit or affect your access to specific features, products, or services available on the Platform.
Sharing
We may share your personal data within our group companies, corporate entities, and affiliates to provide access to their products and services. These entities may contact or market to you unless you choose to opt out. We may also share personal data with third parties such as sellers, business partners, logistics providers, payment service providers, prepaid payment instrument issuers, reward program partners, and other payment facilitators selected by you. Such sharing is necessary to deliver services, fulfill orders, comply with legal obligations, enforce user agreements, support marketing and advertising activities, and prevent, detect, or investigate fraud or illegal activities. We may disclose personal or sensitive personal data to government authorities or law enforcement agencies when required by law or when disclosure is reasonably necessary to comply with legal processes such as court orders or subpoenas. Personal data may also be shared in good faith to enforce our Terms of Use or Privacy Policy, address third-party rights claims, or protect the rights, property, or safety of users and the public.
Security Precautions
We implement reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. Once your information is in our possession, or when you access your account, we follow strict security guidelines and use secure servers to safeguard your data. However, data transmission over the internet and the World Wide Web is not completely secure due to factors beyond our control. By using the Platform, you acknowledge and accept the security risks associated with online data transmission, as absolute security cannot be guaranteed. Certain inherent risks may always exist when sharing information online. Users are responsible for maintaining the confidentiality and security of their account credentials, including login IDs and passwords. You should take appropriate steps to protect your account information and prevent unauthorized access. We recommend logging out after each session and avoiding sharing your login details with others to reduce the risk of misuse.
Data Deletion and Retention
You may delete your account at any time by visiting your profile and account settings on the Platform. Deleting your account will permanently remove access and result in the loss of all information associated with it. You may also contact us using the details provided below for assistance with account deletion requests. Account deletion may be delayed or refused if there are pending grievances, unresolved claims, ongoing shipments, or active services linked to your account. Once the account is deleted, access to the Platform and related services will no longer be available. We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required under applicable laws. In certain cases, we may retain data to prevent fraud, misuse, or for other legitimate business purposes. Additionally, anonymized data may be retained for research, analytical, and statistical purposes without identifying individual users.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By accessing or using our Platform, or by providing your personal information, you consent to the collection, use, storage, disclosure, and processing of your data in accordance with this Privacy Policy. If you share personal data belonging to another individual, you confirm that you have the authority to do so and allow us to process that information under this Privacy Policy. By submitting your data on the Platform or through partner platforms, you consent to being contacted by us and our corporate entities, affiliates, technology partners, marketing partners, business partners, and other third parties via SMS, instant messaging applications, phone calls, or email for purposes outlined in this Privacy Policy. You may withdraw your consent at any time by writing to the Grievance Officer using the contact details provided below, with the subject line “Withdrawal of consent for processing personal data.” We may verify such requests before acting on them. Withdrawal of consent is not retrospective and is subject to applicable laws, this Privacy Policy, and the Terms of Use. Withdrawal may limit or restrict certain services.
Changes to this Privacy Policy
Please review our Privacy Policy regularly to stay informed about any updates. We may revise this Privacy Policy from time to time to reflect changes in our information practices or legal requirements. Significant changes will be communicated to you in accordance with applicable laws.
Grievance Officer
Name: Sarita Thakur
Designation: Insert Designation
Company Name and Address: Tashi Naturals, HUDA Market, Sector 46, Faridabad, Haryana
Contact Number: 8700936874
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM